WM Printing Support

TLE Customer Service 28

• TLE Missing Items In Shipment (Order Issues)
• TLE Centers Email Protocols
• TLE Headquarter Employee Email Protocols
• TLE Delivery and Tracking Information
• TLE Request for New Order

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WM Customer Service 32

• CSR Daily Duties
• Sending Large Files Over 20mb
• Questionable Art - Art Indemnification
• Example, To Find TLE canned response
• Accounting, Bookkeeping, Uncategorized Income/Expense

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Client Specific Notes 6

• FAU Workflow
• David Rickli Pricing Notes
• Samatha Harris Crack And Peels
• Susan@allstarengraving.com - Payment Method
• PREVI MEDICA

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Sales 11

• Promotional Items (ASI) Login Access
• Business Cards
• Requirements for Screen Printing Quote Drafts
• TLE Current Portal Price List
• Bulk Mail

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Adobe Tricks & Tips 1

• PDF Preset Removal

Pre-Flight 7

• FAU Licensing (Brand Manager 360)
• TLE CURRICULUM MANUALS
• Preflight Procedures (OnPrintShop)
• WM Back End Order Cancellations
• Screen Printing Preflight

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Proofs 2

• Proof Workflow
• SOCIAL MEDIA DESIGN GUIDELINES

TLE 3

• Enrichment Auto Orders
• Curriculum Auto Orders
• Curriculum Monthly Quantities

In House Production 4

• Challenge Titan 200 Cutter Manuals
• Roland Parts_DigiPrint
• Roland Service & Parts Providers
• Roland-Setting up Cut Contours

Outsourced Production 6

• A Plus FTP
• Rapid Wristband Submissions
• TLE Monthly Student Workbook Counts
• Work and Family
• RUSH Step and Repeat for Next Day

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Screen Printing 6

• Thin Mesh Screen Resources
• Screen Printing Training Series
• Roq Maintenance
• 2 part Liquid Screen Tape
• Screen Printing Workflow

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China Production 2

• Import/Export Paperwork
• TLE Enrichment Projections

Production Management 2

• Production Manager Daily Workflow
• TLE Production Workflow

Parcelcast/Shiphawk Contact Information 1

• Parcelcast/Shiphawk Support

Uline 1

• Emails For Discounted Rates

Batch Shipping 1

• UPS Batch Shipping

DHL 1

• DHL SHIPPING INFO

TLE CA Fulfillment World 1

• California Enrichment Orders

TLE Portal 5

• User Group Permissions (Old System)
• Inventory Setup
• Fill In Blank Rows with Same Center
• TLE Curriculum Monthly Change
• TLE New Product Setup Rules

Design Studio 2

• Classroom Toy Labels - Mass Upload
• PDF Block Template Creation

WM Backend 1

• New Product Setup

FreshDesk 3

• Missing Emails In FreshDesk
• Creating a Ticket and Assigning it to a Team Member
• Helpdesk Links in Quotes

Vonage/Telephony Activation 1

• Vonage / Freshdesk Integration Activation

Quickbooks 2

• Quickbooks Invoices Not Syncing
• Using Quickbooks for Old Job Orders

IT 2

• WM IT Support - Dustin BoxTech
• EFI Fiery JobFlow Automation IT Support

Production Equipment 1

• Roland Technician

Policy & Procedures 2

• Internal & External Communication Workflow
• Shift Hours & Lunch Times

Billing / Accounting 3

• Check Deposits
• Bill Scanning
• Design Hours Log

On Boarding 1

• New FOH Employee - On Boarding Checklist

Attire and Appearance 4

• Attire - FOH (Front of House)
• Attire and Appearance - (BOH) Back of House
• WM Workflow
• WM Mask Policy

WM WEBSITE CUSTOMER SOLUTIONS 5

• When will my order be ready?
• How do I know my order is ready for pick up?
• Can I change my artwork after I submit for print?
• What is a Vector file?
• What file are required to send to print?