Whenever completing a quote, fill out information as usual.
Then you will be prompted to the last page with all final information is displayed like shown below:
Next to the option "Freshdesk Link" click the "Edit" option
This will allow you to insert the freshdesk url link to the quote.
When you have successfully copied the url and pasted in quote click "save"
The freshdesk URL will automatically appear whenever you access the quote.
Note: If there is no freshdesk link, meaning that if the quote is requested by walk-in customer or phone call. Please add this in "INTERNAL NOTES OPTION" and save.