For Digital In House Projects
After JC submits order and the status is no longer pre-flight, we can not cancel job.
If it is still in pre-flight then we can probably cancel the job but you must Vonage JC and let him know to not proceed then cancel job in new backend system.
After it's not in preflight, and submitted to vendor, the chances are it's too late and in production.
If it's outsourced then they cannot have a refund.