WM Printing Support

If a center tells you they are missing items in their shipment.  First, instruct the center to be sure they've looked through their packages entirely. W...

CSR must reply to all tickets, then add a note with a summary and an action step for the next person to take then can assign a ticket. Always select to re...

****Any time this solution article has updated the person updating the below information must send out a message on Vonage "Full Team Chat" group....

Go to the order number Click on the "Action" drop-down menu Click View/Edit Order Find tracking number Click tracking number Verify if deliv...

Center Location Requesting New Order (Existing Items On TLE Portal) All orders are required to be placed on the online print portal tle.wmrpinting.com C...

If a corporate center wants to pay by credit card you may enable this option per user request by following the below instructions. INSTRUCTIONS: 1.) Log...

Acceleship (Order Not Showing Up) Sometimes orders do not sync into acceleship. When you type in an order it will say order #... is not found. You will nee...

Last Update : https://wmprinting.freshdesk.com/a/tickets/190651 26 Locations = Corporate Owned or Corporate Managed Please verify on list below if cent...

Please place a new order for the correct curriculum you need. TLE does not offer refunds on items already shipped. You can save the items you ordered or di...

For any center exceptions to be excluded from enrichment auto-populated orders please read the below instructions. ONE-TIME EXCEPTION: 1.) Create Monda...