TLE Customer Service
ACTION: 1.) Create a new task on the Monday board and assign to Chadd 2.) Copy and paste ticket URL 3.) Leave FreshDesk ticket open and mark medium
Fri, 23 Oct, 2020 at 3:57 PM
Dear Sara, The egg shakers included in the Infant-Toddler Music 4 Me Kit order that you placed on 8/2/2018 were part of a recall notice that was alread...
Sat, 6 Feb, 2021 at 5:08 PM
Center Specific Annual Sales Report: 1.) Click Reports > TLE Reports > TLE Order Sales Report 2.) Select date range by "Last Year" o...
Fri, 5 Feb, 2021 at 9:10 PM
Once a client has confirmed they approved the quote and are ready to move forward : First, check the account to make sure there is a CC on file - if not...
Fri, 12 Feb, 2021 at 8:24 AM
Third-party shipping is required for TLE right now otherwise auto orders show as weight based to flag it. Should a center need updated shipping information ...
Wed, 17 Feb, 2021 at 8:22 AM
GOALS 1.) Reduce email load 2.) Have an organized global view of all open and upcoming projects with milestones (checklist) 3.) Stay on track and meet de...
Sun, 21 Feb, 2021 at 4:24 PM
If you find an email went to gmail but did not switch over into freshdesk do the following: Copy and paste the email address into the Freshdesk search (...
Mon, 22 Feb, 2021 at 7:44 AM
https://wmprinting.espwebsite.com/ send them this link
Wed, 7 Apr, 2021 at 9:26 AM
Example: https://wmprinting.freshdesk.com/a/tickets/182082 If there is a case when a TLE needs a package sent to a different address when the package is...
Mon, 1 Mar, 2021 at 1:14 PM
On the 8th of every month JC runs automatic monthly Curriculum for TLE centers. I have made canned responses under TLE in the canned responses secti...
Mon, 8 Mar, 2021 at 8:14 AM