Physical work orders are printed on Konica and given to fulfillment to sort.
Fulfillment department needs to view all physical orders and sorted and given to the appropriate department. Any questions or clarification needed on a work order, create a monday project to CSR to answer.
Konica job tickets go in blue holders and are given to the Konica printer desk.
Roland Job tickets go in red holders and given to Roland printer desk.
ROQ job tickets go in yellow holders and given to the ROQ printer desk.
All other outsourced vendors go in black holders and remain in the shipping area until order is received.
All outsourced orders are delivered to the shipping and receiving area. Their orders can be checked for accuracy and all vendor labels removed from boxes.
Next step is to update the backend and either be placed on the pick up shelf, shipped, or placed on the delivery shelf, as stated in the order details.
Orders directly shipped from vendor to clients a fresh desk ticket will be assigned to fulfilment once we receive the tracking number from vendor and status is updated with tracking and project is to be marked shipped. Physical work orders can be then filed for future reference.
Deliveries made in the front reception area will be taken to the fulfilment department to be checked and updated.
Keep physical order sheets with products when sending them to pick up shelf or delivery.
Additional notes: CSR must ensure that all work orders have accurate vendor information.
All orders for outsourced products including blanks must have the order number referenced on the label from the vendor.